During user testing we observe a group of testers as they navigate through your website to complete a set of assigned tasks.
How we structure the report
These tasks are designed to approximate potential real-world objectives that site users might have, such as finding products, contact details,admission prices etc. We ask the testers to vocalize what they like, what they dont like, and what they would like to see, we then compile this information into a user testing report. This process also helps our team members spot accessibility issues throughout the site. We also rate the severity of the issues found as
0 I don't agree that this is a usability problem at all.
1 Minor usability problem - fixing this should be given low priority.
2 Major usability problem - important to fix.
3 Usability catastrophe - fixing this should be an imperative.
We then average testers ratings and make relevant recommendations for each problem area
User testing reports cost $300.00 Aud
